Terms & Conditions

Who we are


Sweet Venues (Scotland), is a company registered in Scotland (company number SC444212) having its registered office at 5c Mcdonald Street, Dundee, Scotland, DD3 7BD

("Sweet", "Sweet Venues", "we" or "us"). Sweet Venues acts as an agent on behalf of the event promoter/organiser and sells tickets on their behalf.


Terms and Conditions for purchasing tickets


  1. Purchase of any Ticket(s), Membership(s) or Merchandise constitutes acceptance of these Terms and Conditions.
  2. All Tickets can be collected at the venue box office upon your arrival, unless otherwise spcified in your purchase confirmation email.

    If you have not recieved your purchase confirmation email please check your spam folder and then contact info@sweetvenues.com.
  3. We reserve the right to contact you as the customer, regardless of whether they have opted-in to receive marketing communications, for the purposes of administrating your booking/purchase. Such reasons shall include, though not be limited to, cancellation of shows, reminders of purchases, update of performance status, advise on ticketing availability. We shall endeavour not to contact the customer unduly. For further details about how we use your data please review our Privacy Policy.
  4. Please check your Ticket(s) immediately after purchase as mistakes cannot always be rectified.
  5. We regret that Tickets cannot be refunded after purchase, except in the case of the event being cancelled.
  6. The handling charge or booking fee for purchasing tickets is a service fee for use of the box office and cannot be refunded in any circumstance, except at the sole discretion of Sweet Venues.
  7. Tickets can only be exchanged after purchase at the discretion of Sweet Venues, and may incur an administration charge for doing so. Tickets cannot be exchanged less than 48 hours before a performance. We regret that the administration charge for this service cannot be refunded, even in the event of cancellation.
  8. Sweet Venues will not re-print tickets under any circumstances. In the event of Tickets sent by post not reaching their destination, Sweet Venues will provide a proof of purchase statement for verification by event promoter/organisers on the door and will allow entry at their discretion.
  9. Fees for posting of tickets are a separate service charge and Sweet Venues regrets to say that they cannot be refunded in any circumstance, including non-receipt of items and in the event of show cancellation.
  10. Sweet Venues cannot be held responsible for any lost or stolen tickets. We reserve the right to cancel any ticket bookings which it reasonably suspects to have been made fraudulently.
  11. Eligibility for the standard Concession price ticket available is limited to Students, Senior Citizens (over 60’s), Under-16’s, D/deaf and disabled people, those registered as being on State Benefits, and Equity members. Proof of status must be supplied at the point of purchase and/or collecting of tickets, and eligibility for Concession price is at the sole discretion of Sweet Venues. Sweet Venues and the event promoter/organiser reserve the right to refuse admittance, or charge the difference in price, if valid proof of status is not shown on demand.
  12. Sweet Venues will offer, where possible, one complementary ‘Personal Assistant ticket’ for the companion of customers who require assistance to attend an event, when a ticket has been purchased for the customer requiring assistance. Sweet Venues will be able to do so only where authorisation has been given by the event promoter/organiser. Sweet Venues cannot enforce this offer if an event promoter/organiser does not consent. ‘Personal Assistant tickets’ cannot be purchased individually.
  13. It is the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, Sweet Venues will use reasonable means to notify ticket holders of the cancellation once we have received the relevant authorisation from the event promoter/organiser. Please note that we cannot guarantee that ticket holders will be informed of such cancellation in advance of an event.
  14. Tickets are sold subject to the management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
  15. Purchase of a Ticket does not over-ride the Venue Management’s right to refuse admission should patrons breach any Rules and Regulations of the venue or the event promoter/organiser. The management may on occasions have to conduct security searches to ensure the safety of patrons attending events.
  16. Unauthorised use of photographic and recording equipment at events is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited, though this is at the ultimate discretion of the venue.
  17. Ticket holders consent as members of a live audience to any officially sanctioned filming and/or sound recording that may be taking place at the venue or during the event.
  18. The event promoter/organiser, venue management and Sweet Venues accept no responsibility whatsoever for the loss or damage of any personal property.
  19. Purchase of a Ticket gives the ticket-holder a right only to a seat of a value corresponding to that stated on the ticket and the venue Management reserves the right to provide alternative seats to those specified on the ticket.
  20. The ticket-holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. Sweet Venues is not responsible for any non-compliance and will not refund tickets in the case of non-admittance.
  21. Tickets may be restricted to a maximum number per person. Sweet Venues reserves the right to cancel tickets purchased in excess of this number.
  22. Sweet Venues reserves the right to recover any difference in price that may occur in the event of a discrepancy between a price listed by us and that charged by the event promoter/organiser. In the case of a refusal to pay the difference, Sweet Venues reserves the right to cancel any such booking whereby the monies paid do not cover the actual price.
  23. Please note that for tickets purchased to performances suitable only for persons aged 18 and over, any ticket-holder unable to present valid identification may not be admitted to the event. Sweet Venues is not responsible for verifying the age of attendees and will not refund tickets in the case of non-admittance.
  24. Latecomers may not be admitted until a suitable break in the performance. Some performances may contain no suitable breaks. Admittance is at the final discretion of the event promoter and venue management. Sweet Venues is not responsible for identifying which performances do not admit latecomers and will not refund tickets in the case of non-admittance.
  25. Breach of the above terms and conditions, or any unacceptable behaviour likely to cause damage, nuisance or injury to other persons shall enable the venue management or event promoter/organiser to eject ticket-holders from the venue. Their decision is final, and we will not refund tickets in the case of ejection/non-admittance.
  26. After an event has taken place, the refund or exchange of Tickets is at the sole discretion of the event promoter/organiser, regardless of attendance or not.
  27. Once an event has been attended, any refund or exchange of Tickets is at the sole discretion of the event promoter/organiser. Whilst Sweet Venues, as promoters or ticket agents, will pass on any complaints to the event promoter/organiser, we are unable to compel them to act and any further correspondance should be directed to them.
  28. Sweet Venues, acting as an agent on behalf of the event promoter/organiser, under no circumstance accepts responsibility for the content or quality of any events.
  29. As a time-limited purchase, customers should be aware that purchases of event tickets are exempt from the Consumer Contract Regulations. Sweet Venues will endeavor to exchange tickets to another event where ever possible. In such circumstances our usual administrative exchange fees will apply.
  30. Sweet Venues on occasion may offer a Credit Note for future services in lieu of a refund. This is valid for specified period, which is entirely at the discretion of Sweet Venues Ltd, and only for use by the designated beneficent. Once any such issued Credit Notes have passed the stated expiry date, the value of any unused credit remaining shall revert to Sweet Venues.
  31. Memberships, once purchased or renewed, are non-refundable, except in exceptional circumstances, and at the sole discretion of Sweet Venues is not responsible for the provision of offers by its partners; the offering or otherwise of all discounts and price reductions is solely at the discretion of participating organisations.
  32. We reserve the right to alter the benefits available as part its Membership scheme(s) as required, and in line with circumstances. Although Sweet Venues will undertake to provide all promised benefits as advertised, there may be occasion when it is beyond our control to provide all of the benefits advertised, or for the full duration a member’s term. In such circumstances we will not be liable to compensate any members of the relevant scheme for any benefits promised and not received.
  33. All Merchandise is sold subject to the Consumer Rights Act 2015.
  34. Please contact us, in writing, within 14 days of receipt of goods, if you wish to take up your statutory right to cancel your purchase of merchandise bought online or over the telephone.
  35. This does not affect your statutory rights to return faulty goods for a full refund, up to 30 days after receipt, or up to 6 months after receipt, if, and only if, faulty goods cannot be repaired or replaced.
  36. All time periods quoted will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.